- FIREFOX OS X TROUBLESHOOTING FULL VERSION
- FIREFOX OS X TROUBLESHOOTING UPDATE
- FIREFOX OS X TROUBLESHOOTING PC
Like all Instructure product features, contrary behaviors relating to browsers are prioritized by our product teams, and some behaviors in the previous version may not be resolved. * For extended release browser versions, the warning banner still applies and displays in Canvas for any browser below the minimum version requirement. Institutions who use Firefox ESR should consider deploying the latest release to ensure the best Canvas user experience. The Firefox ESR webpage notes that ESR may not be supported in every web application because of this version release delay. However, Firefox ESR is only updated with every seventh major version, which causes Firefox ESR to overlap with outdated versions.
FIREFOX OS X TROUBLESHOOTING FULL VERSION
Chrome ESR can be kept up-to-date with the existing full version of Chrome at any time. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies.Įnterprise Extended Release Browsers in CanvasĬhrome and Firefox offer extended release versions for organization that manage client desktops. Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers. Until then, you may avoid errors with files, images, and alerts by disabling cross-site tracking prevention in Safari when using Canvas. Canvas engineers are currently working on a solution for this issue.
FIREFOX OS X TROUBLESHOOTING UPDATE
Note: Safari 13.1 and later versions contain an update that may cause issues with downloading files, displaying images, and playing chat alerts in Canvas. Your browser will notify you if there is a new version available. In the window that opens, click the "Console" tab.You should always use the most current version of your preferred browser. As an alternative, you can right-click on the webpage and click "Inspect Element", and the developer window will appear. Then, you can use this keyboard shortcut: Cmd+Option+C. Safari: Go to Preferences ( Ctrl+,) and enable the "Develop" menu via the "Advanced" tab. You can also check for errors in your browser's error console. You can copy any errors you see there, or take a screenshot and send it to us.Ĭhrome: Command+Opt+J(Mac) or Ctrl+Shift+J (Windows)įirefox: Commandd+Opt+K(Mac) or Ctrl+Shift+K(Windows) If you can't get another browser to try, we'll need you to clear your cache and check for errors. The same process might be necessary for third-party sites if you're facing issues specific to those services (such as Google Drive or Dropbox) Clearing your web browser's cache You can read more about cookies on our Cookies and Tracking notice. If Cookies are enabled on your browser, check if the following domains are allowed on your settings for specific websites: id.,, and You might need to enable Cookies entirely, if they are currently disabled: If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:Ĭookies are required for several functions to work properly on Trello. You can now re-enable your extensions one by one until you find the problematic one. If you disabled your extensions and Trello started working normally again, one of your extensions is likely causing issues with Trello.
Try using a different browser on the same computerĪllow cookies from id., , and (read more about cookies on our Cookies and Tracking notice)Īllow cookies from third party sites in case you're running into any issues with linking to Google Drive or Dropbox Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:ĭisable all extensions and customizations in your current browser
We can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by us. This article will help you troubleshoot those quirks.įirst, make sure you are using one of our supported browsers. Those may include issues when logging in (such as blank pages or login loops), and unexpected behavior in Trello once you log in.
Because all browsers are different, sometimes you might experience quirks in Trello because of the browser you are using.
This includes Edge, Chrome, Firefox, and Safari.
FIREFOX OS X TROUBLESHOOTING PC
The browser is what you use to access Trello on your Mac or PC (and maybe your phone).